CONSULTATIONS

All individuals seeking cosmetic surgery with Dr Senthil Supramaniam must obtain a referral before booking an appointment. The referring medical practitioner must be independent from Dr Senthil Supramaniam's clinic and should not engage in cosmetic surgery or non-surgical cosmetic procedures themselves.

Our consultations are held at our non-surgical clinic at Norwest Cosmetic Surgery. We consult from the following locations:

Suite C201, Level 2, Building C
Norwest Private Hospital
9 Norbrik Drive Bella Vista NSW 2153

16 Vernon Street Woollahra, NSW 2025

Bankstown Hospital Medical Centre, Suite 102, 68 Eldridge Road, Bankstown, NSW 2200.

For patients seeking cosmetic surgery, a minimum of two consultations is mandatory before confirming a surgery date. During these consultations, Dr Senthil Supramaniam will evaluate you for any underlying psychological conditions, such as body dysmorphic disorder (BDD), that may make you an unsuitable candidate for cosmetic surgery.

The cost for an initial surgical consultation is $150, payable at the time of booking to secure your preferred appointment slot. Please note that the initial consultation fee is non-refundable, and rescheduling requires a minimum of 48 hours' notice. The $150 booking fee covers both the first and second consultations and may be eligible for a Medicare rebate. If you decide to proceed with the surgery within 12 months of receiving the quote, this consultation fee will be deducted from the total surgery cost.

QUOTES

Dr Senthil Supramaniam's surgical quotes are all-inclusive, ensuring transparency and convenience for our patients. Our quotes include the doctor's fee, hospital and anesthesia services, implants (if necessary), Keller funnel (if required), compression garments (if needed), direct access to the surgeon who performed the surgery, as well as post-operative appointments for dressing changes and follow-ups. Quotes are exclusive of revision surgery costs.

MEDICARE AND PRIVATE HEALTH

Dr Senthil Supramaniam is Cosmetic Doctors who performs cosmetic surgery only, as such there is no association with Medicare or Private Health Insurance. Cosmetic surgery or non-surgical procedures do not qualify for any rebates through these healthcare systems.

ACCOUNTS AND PAYMENTS

You can secure your surgery date 7 days after your second consultation. A non-refundable deposit is required upon booking your surgical date. The remaining balance must be paid 4 weeks prior to the scheduled surgery date.

To ensure a smooth and well-organised process, it is necessary for all accounts and fees to be settled no later than four weeks prior to your scheduled surgery. Failure to complete payment within the specified timeframe will regrettably result in the cancellation of your surgery.

Dr Senthil Supramaniam accepts various payment methods, including cash, Visa, Mastercard, or bank transfer. We strongly advise all patients to assess their financial stability and ensure they are in good standing before proceeding with elective cosmetic surgery or non-surgical procedures.

REFUND POLICY

The deposit made upon booking is non-refundable. If the procedure is canceled four weeks prior to the scheduled date, a refund of 50% of the total amount paid will be granted. If the procedure is canceled two weeks prior to the scheduled date, refunds will be at the discretion of Dr Senthil Supramaniam.

CONTACT

Please direct any questions or concerns to info@drsenthilsupra.com.au or call the clinic at (02) 8313 6611.

RISKS & COMPLICATIONS POLICY

All facial surgeries and procedures carry potential risks and complications.

• Facial Surgery Risks

• Facial surgery carries the following risks and complications:

• Bleeding

• Infection

• Adverse reactions to anesthesia or medications

• Poor wound healing

• Scarring

• Changes in sensation or numbness

• Asymmetry

• Nerve damage

• Hair loss around incision sites

• Facial muscle weakness

• Skin discoloration

• Persistent swelling or bruising

Complications and unforeseen issues can arise, resulting in additional costs. The initial fees cover the surgery itself, and it is important to note that results cannot be guaranteed. Future procedures are not included in the original quote and will incur additional fees.

REVISION POLICY

If a revision procedure is required after your initial surgery with Dr. Senthil Supramaniam, his surgical fees will be waived. However, you will be responsible for covering the costs associated with the hospital, anesthesia, and necessary consumables for your procedure.

Our revision policy specifically applies to correcting complications from the primary surgery. It does not cover procedures performed due to a change of mind.

RECOVERY

Dr. Senthil Supramaniam offers a comprehensive range of cosmetic surgery procedures for the face, breasts, and body. Recovery times vary depending on the specific procedure and individual factors.

Generally, it takes around 2-6 weeks to recover from the initial surgery, but full recovery and results may take up to 12-24 months. Following post-operative care instructions and allowing sufficient time for your body to heal is crucial.

Individual recovery times and post-operative information will be available on each treatment page on our website.

PRIVACY POLICY

Dr. Senthil Supramaniam prioritises your privacy and confidentiality by adhering to various regulations and guidelines. We have implemented operational processes and procedures to ensure compliance with the following:

• Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 to safeguard your personal information.

• The Australian Direct Marketing Association (ADMA) Code of Practice, which governs our marketing practices and ensures transparency and accountability.

• The Spam Act 2003, which regulates our electronic marketing activities to protect you from unwanted communication.

• The Do Not Call Register Act 2006, which guides our telemarketing efforts to respect your preferences.

• The Telecommunications Industry Standard 2007, which further regulates our telemarketing practices for enhanced consumer protection.

We take these regulations seriously to provide you with a safe and secure experience, maintaining the highest standards of privacy and confidentiality.

COLLECTION

Dr. Senthil Supramaniam gathers pertinent and essential information to ensure effective medical care, treatment, and the smooth functioning of our medical practice. This information includes your name, address, date of birth, gender, health information, family history, credit card and direct debit details, as well as contact information. This information may be stored in our computerized medical records system or in handwritten medical records.

Whenever feasible, we strive to collect information directly from you. However, there may be instances where we need to obtain information from other reliable sources, including treating specialists, radiologists, pathologists, hospitals, and other healthcare providers.

We employ various methods to gather information, including telephone or written communication, in-person consultations at our clinic, or online interactions for those who engage in transactions through our website. Both medical and non-medical personnel may be involved in the collection process.

In emergency situations, we may also need to acquire information from your relatives or friends to ensure prompt and appropriate medical care.

Certain legal requirements dictate the retention of medical records for specific durations, which may vary depending on your age at the time of receiving our services.

USE AND DISCLOSURE

Dr. Senthil Supramaniam will hold your personal information in the highest regard and maintain its utmost privacy and confidentiality. We use and disclose your information solely for purposes directly linked to your care and treatment, and in ways that align with your reasonable expectations regarding ongoing care. For example, this may involve sharing blood test results with specialists or requesting x-rays.

There are circumstances where we may be legally permitted or obligated to disclose your personal information to third parties. Examples include disclosures to Medicare, law enforcement agencies, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents. Additionally, we may occasionally provide statistical data to third parties for research purposes.

To carry out specific activities on our behalf, we may disclose information about you to external contractors such as IT service providers, solicitors, or debt collection agents. We ensure that these contractors adhere to strict security and confidentiality requirements in handling your personal information. They are obligated to use the information solely for the purposes we have assigned to them and not for any other intent.

DATA QUALITY AND SECURITY

We are committed to ensuring the accuracy, completeness, currency, and relevance of your personal information. To fulfill this objective, our staff may request your confirmation regarding the accuracy of your contact details during your consultation. We kindly ask you to inform us if any of the information we have on record is incorrect or outdated.

To safeguard the personal information we possess, we have implemented the following protective measures:

Securing our premises to prevent unauthorised entry.

Implementing passwords and access levels on databases to restrict access, safeguard electronic information, and prevent unauthorised interference, access, modification, and disclosure.

Providing locked cabinets and designated rooms to securely store physical records.

By employing these measures, we strive to protect the confidentiality and integrity of the personal information under our care.

ACCESS

You have the right to request access to your medical records. To initiate this process, we kindly ask you to submit your request in writing, and we will endeavor to respond within a reasonable timeframe.

Please note that there may be an administrative fee associated with retrieving and providing you with copies of your medical records.

In certain circumstances permitted by law, we reserve the right to deny access to your medical records. This may occur, for example, if the disclosure poses a serious threat to your health or safety. Should we deny access, we will always provide you with a clear explanation for our decision and inform you of the available options for responding to it.

COMPLAINTS

Patients who are dissatisfied have the right to lodge a complaint. You can do this by:

• Directly raising and resolving the complaint with the practitioner

• Utilising the complaint process established by the clinic or facility.

• Lodging a complaint with the health complaints entity in the specific state or territory where the surgery took place, which in this case would be NSW.

• Initiating a complaint with Ahpra (Australian Health Practitioner Regulation Agency), the Health Care Complaints Commission, or the Medical Council of NSW (New South Wales).

Any non-disclosure agreement (NDA) employed explicitly states that a patient or their representative retains the right to file a complaint with Ahpra, the Health Care Complaints Commission, or the Medical Council of NSW (in NSW), or the Office of the Health Ombudsman (in Queensland).